Shipping and delivery policy
This is our shipping policy. We provide digital services only, delivered online; nothing is shipped physically.
When and how you receive each service
| Service | When you receive it | How it is delivered |
|---|---|---|
| Discovery audit | Kickoff call within 3 business days of payment; roadmap within 10 business days of kickoff | Video call, then a PDF roadmap by email and a review call |
| Pilot | On the dates in your pilot proposal, usually about 4 weeks from data access | A working automation and a handover call |
| Build | At each milestone in your statement of work | Deployed in your tools, with documentation |
| Maintenance | Ongoing; we reply within 1 business day | Email and a shared support channel |
After you pay
You receive an email receipt and a link to book your kickoff call.
When timelines start
Timelines start once we have the access listed in your proposal.
If we are running late
- If we expect to miss a date, we tell you in writing at least 2 business days ahead.
- If a delay on our side runs past 10 business days, you can cancel under our refund and cancellation policy.
Questions
Email [[EMAIL_HELLO]].