Refund and cancellation policy
This policy covers payments to [[LEGAL_BUSINESS_NAME]] (“Fulxrum”, “we”) for our Discovery audit, Pilot, Build and Maintenance services. All prices are in US dollars.
When you can get a refund
| Situation | Refund |
|---|---|
| Audit canceled before the kickoff call | Full refund |
| Audit canceled after kickoff, before the roadmap is delivered | 50% refund |
| Audit after the roadmap is delivered | No refund |
| Build advance or milestone payment | Any milestone not yet started |
| Monthly maintenance | Cancel with 30 days’ notice; the current month is not refunded |
Founding-client Pilots
Our first 3 clients are invoiced for their Pilot only after it passes the acceptance test. If it has not passed, there is nothing to pay and nothing to refund.
How to cancel
Email [[EMAIL_BILLING]] with your invoice number. We confirm your cancellation within 2 business days.
How refunds are paid
- Card payments are refunded to the original card within 5 to 7 business days of approval.
- Bank transfers are refunded to the account that paid. Your bank may charge a fee to receive it.
Before you dispute a charge
Please contact us before disputing a charge with your bank or card issuer. Email [[EMAIL_BILLING]] and we will look into it.